It's January in Buffalo, NY with a winter storm bearing down and a customer of ours needs to ship six pallets of equipment to Texas via next day air charter to get a plant up and running (having been off-line for almost a week). We presented the customer with options, booked the air carrier and personally visited our customer's warehouse to ensure the freight was loaded properly onto a transfer truck. We then accompanied the truck to the airport where we supervised the loading of the freight into an Embraer 120. We provided photos of the freight being loaded and again once it was completely strapped down onboard the aircraft. We supplied updates throughout the day including wheels-up, the fuel stop, arrival at destination airport and arrival a its final delivery point. Pictured above is Danette Black, who personally supervised the shipment (on a Saturday) to provide the level of service and attention our customers have come to appreciate.